Contact Us
We’re a small team, and we read everything. Every question comes to us one way: a ticket on our Support page. You can follow its status and every reply there.
Help, reports and appeals
Bugs, missing purchases, lost items, griefing, scammers, player reports and ban appeals all go in a support ticket. Sign in with the Microsoft account you play Minecraft with, so we can find your account straight away. In game, type /support for the link.
Store and payments
Purchases are processed by Tebex and delivered to your account automatically. Deliveries can take a few minutes. If something you bought still hasn’t arrived after that, open a support ticket and include your Tebex transaction ID (it is in your receipt email).
Privacy requests, and people without a Minecraft account
To ask for a copy of your data, or for it to be corrected or deleted, open a support ticket. Parents and anyone without a Minecraft account can use the “No Minecraft account?” form on the same page, and we’ll answer by email. Our Privacy Policy explains what we collect and why.
Community
Announcements, updates and the player community live on our Discord.